Return & Refund Policy

This policy explains the return and refund process for purchases made through Mirelloas.

180-Day Return Period

Mirelloas accepts eligible return requests within 180 calendar days after delivery. The return period begins on the date the order is shown as delivered to the customer.

Return Eligibility

To qualify for a return:

• The return request must be submitted within 180 calendar days after delivery.
• The product should generally be unused, undamaged, and in substantially the same condition in which it was received, except where the return concerns a defect, damage, or other product issue.
• Original packaging, accessories, components, and included materials should be returned where reasonably applicable.
• Proof of purchase or sufficient order information may be required.

Items That May Not Qualify

A return may be declined if the product has been materially altered, intentionally damaged, excessively used beyond reasonable inspection, or returned without required components in circumstances unrelated to a product defect or merchant error.

How to Request a Return

Before sending a product back, please contact us at service@mirelloas.com .

Please provide your order number, the product involved, and the reason for your return. If the request concerns a damaged, defective, incorrect, or incomplete product, please include clear photos or videos where relevant. Please wait for return authorization before sending your parcel.

Return Address

Our designated return address is the same as our registered business address:

Room 907, 9th Floor, Building 2, No. 23 Jinyuan Road, Daxing District, Beijing

Please obtain return authorization before shipping any parcel. Sending a package without prior approval may delay identification and processing of the return.

Return Shipping Costs

Customer preference returns: If an eligible return is requested because of a change of mind, preference, size choice, or another reason not caused by a product defect or merchant error, the customer is responsible for the applicable return shipping cost.

Damaged, defective, or incorrect products: If the item arrives damaged, defective, incorrect, or materially different from its description, Mirelloas will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, contact us as soon as reasonably possible with your order information and supporting photos or videos where relevant. After reviewing the issue, we will provide an appropriate resolution.

Refund Processing

Once an approved returned item has been received, it will be reviewed or inspected as reasonably necessary. Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected. Your bank, card issuer, or payment provider may require additional processing time.

Exchanges & Replacements

Where an exchange or replacement is appropriate, availability will depend on current inventory and the circumstances of the request. Our customer service team will explain the available options after reviewing your request.

Order Cancellations & Changes

If you need to cancel or modify an order, please contact us as soon as possible. Once fulfillment has begun or the order has shipped, cancellation or modification may no longer be possible and the applicable return procedure may need to be followed.

Return & Refund Support

For questions about return eligibility, damaged or incorrect orders, refund status, cancellation, or return authorization, please contact service@mirelloas.com .

Business Information

Company Name:
Beijing Avata Trading Co., Ltd.

Website:
mirelloas.com

Email:
service@mirelloas.com

Registered Business Address:
Room 907, 9th Floor, Building 2, No. 23 Jinyuan Road, Daxing District, Beijing

Return Address:
Room 907, 9th Floor, Building 2, No. 23 Jinyuan Road, Daxing District, Beijing

Mirelloas · mirelloas.com · service@mirelloas.com