Shipping Policy

This Shipping Policy explains how Mirelloas processes, ships, and delivers orders.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed. Weekends and public holidays are not counted as business days.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed and dispatched.

Express U.S. Shipping: 3–7 business days after dispatch

Standard / Free U.S. Shipping: 7–12 business days after dispatch

Delivery times are estimates and may be affected by carrier delays, weather, remote delivery locations, transportation interruptions, or other circumstances outside our control.

U.S. Shipping Rates

Express U.S. Shipping: $5.99

Free U.S. Shipping: Orders of $34.99 and above

Standard U.S. Shipping: $3.99 for orders from $0.00 to $34.98

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available. Please allow some time for carrier tracking information to become active after dispatch.

Shipping Origin

Orders may be fulfilled from our own or partner facilities depending on product availability, inventory location, and delivery destination. The shipping origin may therefore differ from our registered business address.

Delivery Address

Please make sure your shipping information is complete and accurate before placing your order. If you notice an error after ordering, contact us as soon as possible. Address changes cannot be guaranteed after an order has been processed or shipped.

Delayed or Missing Orders

If the estimated delivery period has passed, tracking has not updated for an extended period, or your parcel appears to be missing, please contact us at service@mirelloas.com with your order number and tracking information.

Damaged, Incorrect, or Incomplete Orders

If your order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible. Include your order number and clear photos or videos where relevant so we can review the issue.

Returns

Eligible purchases may be returned within 180 calendar days after delivery in accordance with our Return & Refund Policy. Please contact us and obtain return approval before sending any product back.

Business Information

Company Name:
Beijing Avata Trading Co., Ltd.

Website:
mirelloas.com

Email:
service@mirelloas.com

Registered Business Address:
Room 907, 9th Floor, Building 2, No. 23 Jinyuan Road, Daxing District, Beijing

Return Address:
Room 907, 9th Floor, Building 2, No. 23 Jinyuan Road, Daxing District, Beijing

Mirelloas · mirelloas.com · service@mirelloas.com