Terms of Service

These Terms of Service govern your access to and use of mirelloas.com and purchases made through Mirelloas. Please read these Terms carefully before using our website or placing an order.

1. Acceptance of Terms

By accessing mirelloas.com, browsing our products, or placing an order, you agree to these Terms of Service and the policies referenced within them. If you do not agree with these Terms, please do not use the website or place an order.

2. Business Operator

Mirelloas is owned and operated by Beijing Avata Trading Co., Ltd. The company is responsible for operating mirelloas.com, offering products for sale, administering customer orders, and providing customer support.

3. Website Use

You may use this website only for lawful personal shopping and related purposes. You must not misuse the website, interfere with its operation, attempt unauthorized access, introduce malicious code, use automated tools in an abusive manner, or engage in activities that violate applicable law or the rights of others.

4. Product Information

We make reasonable efforts to present product descriptions, dimensions, materials where applicable, photographs, colors, care information, and other product details accurately. Actual colors or appearance may vary slightly because of photography, lighting, screen settings, and reasonable production or material variations.

5. Product Availability

Product availability may change without notice. Adding an item to your cart does not reserve inventory. If an ordered product becomes unavailable after purchase, we may contact you regarding an appropriate resolution, including cancellation and refund of the affected item where applicable.

6. Orders

When you place an order, you are offering to purchase the selected products subject to these Terms. We may review an order for payment authorization, product availability, inaccurate information, suspected fraud, pricing errors, or other legitimate operational concerns. If an order cannot be accepted or fulfilled, we will take reasonable steps to inform you and arrange any applicable refund.

7. Pricing

Product prices and applicable shipping charges are displayed before an order is completed. Prices and promotions may change from time to time. Changes do not normally affect an order that has already been accepted unless correction is reasonably required because of an obvious pricing or technical error.

8. Payment

Available payment methods are displayed during checkout and may vary depending on location and checkout configuration. By submitting payment information, you confirm that you are authorized to use the selected payment method and authorize the applicable payment provider to process the transaction.

9. Shipping & Delivery

Orders are typically processed within 1–3 business days after payment confirmation.

Express U.S. Shipping: $5.99 · estimated 3–7 business days after dispatch.

Standard U.S. Shipping: $3.99 for orders from $0.00–$34.98 · estimated 7–12 business days after dispatch.

Free U.S. Shipping: orders of $34.99 and above · estimated 7–12 business days after dispatch.

Delivery periods are estimates rather than guaranteed delivery dates. Additional shipping procedures are described in our Shipping Policy.

10. Returns & Refunds

Eligible purchases may be returned within 180 calendar days after delivery, subject to our Return & Refund Policy. Customers must obtain return approval before sending a product back.

11. Return Address

Our designated return address is the same as our registered business address:

Room 907, 9th Floor, Building 2, No. 23 Jinyuan Road, Daxing District, Beijing

Please contact customer service and obtain return authorization before sending any return parcel.

12. Damaged or Incorrect Orders

If a product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible and provide your order details together with clear photos or videos where relevant. We will review the issue and provide an appropriate solution.

13. Cancellations & Order Changes

If you need to cancel or change an order, please contact us as soon as possible. Once fulfillment has begun or the order has shipped, cancellation or modification may no longer be possible and the applicable return procedure may need to be followed.

14. Customer Responsibilities

Customers are responsible for reviewing product details before purchase, providing accurate billing and delivery information, following reasonable product care instructions, and contacting us promptly when assistance is required regarding an order or delivery.

15. Intellectual Property

Unless otherwise stated, content associated with Mirelloas, including text, graphics, layout, photographs, product presentation, branding, and other original materials, may be protected by applicable intellectual property laws. Such content may not be reproduced, distributed, or commercially exploited without appropriate authorization.

16. Third-Party Services

We may use third-party providers to support payment processing, website technology, order fulfillment, shipping, analytics, security, and other store operations. Use of certain third-party services may also be subject to the provider's applicable terms or policies.

17. Privacy

Our collection, use, handling, and disclosure of personal information are described in the Mirelloas Privacy Policy. By using the website, you acknowledge that personal information may be handled as described in that policy and as permitted by applicable law.

18. Website Availability

We aim to keep mirelloas.com reasonably available and functional, but uninterrupted access cannot be guaranteed. Temporary interruptions may occur because of maintenance, updates, technical issues, service-provider outages, security concerns, or circumstances outside our reasonable control.

19. Limitation of Liability

To the extent permitted by applicable law, Mirelloas and its operator will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or circumstances beyond our reasonable control. Nothing in these Terms is intended to exclude or limit rights that cannot lawfully be excluded or limited under applicable consumer protection law.

20. Events Outside Reasonable Control

We are not responsible for delay or failure caused by circumstances outside our reasonable control, including severe weather, natural disasters, transportation interruptions, government actions, carrier disruption, labor disputes, network outages, or comparable events.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes in our website, products, policies, business practices, or applicable requirements. The current version will be posted on this page with the revised effective date.

Business Information

Brand Name:
Mirelloas

Company Name:
Beijing Avata Trading Co., Ltd.

Website:
mirelloas.com

Customer Support Email:
service@mirelloas.com

Registered Business Address:
Room 907, 9th Floor, Building 2, No. 23 Jinyuan Road, Daxing District, Beijing

Return Address:
Room 907, 9th Floor, Building 2, No. 23 Jinyuan Road, Daxing District, Beijing

Mirelloas · mirelloas.com · service@mirelloas.com